Payment Policy

This Payment Policy explains the payment methods we accept, how your payment information is handled, and the security measures we use to safeguard your data. By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

Taviora accepts a wide range of secure payment options to ensure a smooth checkout process. These include:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

All purchases on our website are processed in GBP (£).

2. Payment Processing

When you place an order:

  • Your card or digital wallet is charged immediately at checkout

  • Payment in full is required before any items are dispatched

  • Orders will not be prepared or shipped until the transaction has been successfully authorised

This immediate-charge policy ensures your order is reserved and processed without delay.

3. Refunds

Refunds may be requested when eligible under our Return & Refund Policy. Key refund points:

  • Refund requests should be submitted within 24 hours of placing your order if you wish to cancel

  • Refunds are issued to the original payment method

  • Processing typically takes up to 14 business days

  • Your bank or card provider may require additional processing time

Customers who experience delays beyond this timeframe should contact their payment provider first, then reach out to us for further support.

4. Shopify Payments

Taviora uses Shopify Payments as our primary payment gateway. This platform allows us to securely accept:

  • Credit and debit cards

  • Digital wallet payments

  • International payment methods supported by Shopify

All transactions are encrypted, monitored, and protected under Shopify’s security framework.

5. Secure Payment Technology (SSL Encryption)

To protect your information, Taviora uses 128-bit Secure Sockets Layer (SSL) encryption across all parts of the website. This technology:

  • Encrypts sensitive information during transmission

  • Prevents unauthorised access

  • Ensures your checkout details remain secure

All forms on www.taviora.com, including payment and login forms, are secured with SSL.

6. PCI Compliance

Taviora complies with the Payment Card Industry Data Security Standard (PCI DSS) — a global security framework designed to reduce fraud and protect cardholder data. Our systems undergo:

  • Regular security checks

  • Compliance assessments

  • Risk monitoring

to maintain the highest level of payment security.

7. Your Payment Information

For your protection:

  • Taviora does not store full card numbers

  • We have no access to your complete payment details

  • We only receive the last four digits of your card, billing address, shipping details, and order information

All other card data is handled securely by our PCI-compliant payment processors.

8. Privacy and Data Handling

We take your privacy seriously.

Taviora never sells, rents, or shares personal information with third parties for marketing purposes.

For more information about how we collect, use, and store your data, please refer to our Privacy Policy.