Terms of service

Welcome to Taviora. These Terms of Service (“Terms”) outline the conditions under which you may access and use our website, place orders, and engage with our services. By visiting or using our website, you agree to comply with these Terms. If you do not agree, you must stop using the website and associated services immediately.

1. Company Information

Trade Name: Taviora
Business Name/Company Name: Healing B.V.
Business Address: Keizersgracht 220
1017 EK Amsterdam
Netherlands
Company Number: 90893434
Email Address: support@taviora.com
Fulfilment Center: 348-379 Po On Road, 345 Po On Rd, So Uk, Hong Kong

These details are provided in compliance with UK e-commerce regulations and Google Merchant Centre transparency requirements.

2. Use of Our Website

You are granted a limited, revocable, non-exclusive licence to use our website for personal, non-commercial purposes. By accessing our site, you agree that you will not:

Use the website for unlawful or fraudulent activities
Attempt to gain unauthorised access to our systems
Interfere with the functionality, security, or integrity of the website
Copy, scrape, or extract content for commercial purposes without written consent

We reserve the right to restrict or suspend access if misuse is detected.

3. Account Creation and Security

If you create an account with us, you are responsible for:

Keeping your password confidential
Ensuring all information provided is accurate and up to date
All activity carried out under your account

If you suspect any unauthorised use of your account, you must notify us at support@taviora.com immediately.

Taviora is not responsible for losses caused by failure to maintain secure account credentials.

4. Products and Descriptions

We strive to display product information accurately. However:

Colours may vary due to screen differences
Stock availability may change without notice
Product descriptions may be updated or corrected at any time

Taviora is not liable for minor discrepancies that do not materially affect the function or purpose of the product.

5. Pricing and Payment

All prices displayed are in GBP (£) unless stated otherwise. Prices may change at any time before the order is confirmed. By placing an order, you confirm that:

You are authorised to use the chosen payment method
The information you provide is correct and complete
You agree to pay all charges, including applicable delivery fees and taxes

We accept secure payments through recognised payment service providers. Payments are processed externally; we do not store your card details.

6. Order Acceptance

Your order is considered accepted only when you receive a final order confirmation email. We reserve the right to cancel or refuse orders in cases such as:

Suspected fraud
Incorrect pricing or system errors
Product unavailability
Delivery to unsupported regions

If an order is cancelled, you will receive a full refund.

7. Shipping & Delivery

Delivery information, estimates, and shipping details are outlined in our Shipping Policy.

Key points include:

Delivery times may vary based on location, carrier performance, and external factors
All delivery estimates are guidelines, not guarantees
We are not liable for delays caused by customs, couriers, or external disruptions

Customers are responsible for ensuring the delivery address is accurate at checkout.

8. Returns & Refunds

Our returns and refund procedures follow UK consumer regulations and are detailed in our Return Policy. You may be eligible for a return or refund if:

The item is in original condition
It is returned within the stated timeframe
It meets the conditions set out in our Returns Policy

Refunds are issued to the original payment method after inspection. We reserve the right to refuse returns that do not meet the established requirements.

9. Intellectual Property Rights

All website content—including images, text, designs, graphics, logos, and digital files—is the intellectual property of Suprrhealth B.V. or its licensors. You may not:

Copy
Reproduce
Modify
Distribute
Publish

any content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

Taviora is not liable for indirect, incidental, or consequential damages
We are not responsible for website interruptions, data loss, or third-party failures
Your sole remedy for dissatisfaction is to discontinue using the website and services

Nothing in these Terms limits your statutory rights.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from the use of our website or services will be resolved exclusively in courts located in the United Kingdom.

12. Changes to These Terms

We may update or modify these Terms at any time. Changes take effect immediately once posted on our website. By continuing to use the website after updates, you agree to the revised Terms.