Returns & Refunds Policy

At Taviora, we are committed to delivering a reliable and consistent shopping experience. If your purchase does not meet your expectations, this policy explains your rights and the conditions under which returns, refunds, exchanges, and cancellations can be requested.

1. Eligibility for Returns

Customers may request a return within 35 days of receiving their order. A return may be requested if:

The item arrived damaged
The item is defective or faulty
The item is not as described
The wrong product was delivered
The product is counterfeit

For any of the above issues, customers should contact us immediately at support@taviora.com. Please include:

Your order number
A clear explanation of the issue
Supporting photos (if applicable)

This information helps our support team assess the situation quickly and provide the correct solution.

2. Condition of Returned Items

To qualify for a return, all items must be:

Unused and unworn
In original packaging
With all original tags and accessories included

Products that show signs of wear, washing, alteration, misuse, or removal of tags may not be eligible for return or refund.

3. Return Shipping Costs

The cost of return shipping is always the customer’s responsibility.

4. Exchanges

Exchanges are only available for:

Damaged items
Defective items
Incorrect items

Once the returned product is scanned in transit or arrives at our facility, we will dispatch the replacement product immediately (subject to availability). If a replacement is unavailable, customers may choose between:

A refund
A store credit
Selecting a different product and paying or receiving the price difference

5. Refund Process

Once your return arrives at our facility, our quality control team will inspect the item. You will receive an email notification confirming:

Approval of the refund

or
Rejection of the refund, with a clear explanation

Approved refunds will be issued to the original method of payment within 14 business days.Please note:

Processing times may vary depending on your bank or card provider
Weekends and bank holidays may impact processing speeds

If you have not received your refund after 14 business days, you should:

Check your bank account or card statement
Contact your payment provider
Contact our support team at support@taviora.com, and we will assist you further

Taviora does not charge any restocking fees.

6. Order Cancellations

Most orders begin processing immediately after checkout. For this reason, cancellations are not guaranteed. If you would like to cancel an order:

Contact us right away at support@taviora.com
Provide your order number and request cancellation

If the order has already been processed or dispatched, it can no longer be cancelled. However, once delivered, the item may still be eligible for return under the conditions listed above.